How to create a safe space for conflict and feedback with Claire Lew

Guest

Claire Lew: CEO of Know Your Team.

Inclusion Card: The Whole Deck

Summary

In this final episode of Meetings Done Right, Noel and Ashley talk to Claire Lew of Know Your Team about creating a safe space for conflict and feedback within your company. Claire talks about how not to be a bad boss, and offers some specific tips on what it takes to be a good meeting facilitator, and suggests how much a good facilitator should speak. Claire also shares her worst and best meeting stories.

Notes

01:08 - The Reason for Creating Know Your Team

• Basecamp

04:37 - Bad Bosses: Are We Someone Else’s Worst Boss?!

• The Accidental Bad Manager
• Gallup Q12 Employee Engagement Survey

09:08 - Being a Good Meeting Facilitator

• Going First
• Ask Good Questions
• Communicating Opinion as Not to Sway Others

17:56 - Remote vs In-Person Meetings

20:32 - Worst Meeting: Letting Someone Go

22:01 - Best Meeting: When Things Get Done

23:20 - Meeting Tip: Defining a Purpose + Ask For Advice Rather Than Asking for Feedback